E-MEMBERSHIP FAQ

Q1: Are there any privacy protection measures for my personal information submitted online registration at MAGICHER?

All personal data submitted will be kept highly confidential and secured. Your contact information will be used solely by MAGICHER Care for promotional purposes only.

Q2: Are points granted according to the total amount settled in each purchase or the aggregated amount of several purchases?

Points earned are based on the total amount settled in each purchase. Accumulation of receipts for points issuance is not allowed. For example, if you spend RM8.50 for a certain purchase (8 points earned), and after the transaction is settled, you spend RM8.50 for another purchase (8 points earned), the total points accrued from the two purchases should be 16 rather than 17.

Q3: Do points expire on the MAGICHER E-membership point?

Yes. Points earned are only valid for 365 days (12 months) from the date of purchase date. Expired points will be automatically deducted from your account. For example, points earned in Sept 2022 will expire on August 2023.

Q4: Does MAGICHER E-membership have a validity period?

Yes, MAGICHER E-membership is valid for 365 days (12 months). However, the points will bring forward the balance validity points.

Q5: How do I earn my birthday bonus points?

The birthday benefits can only be utilized one day after you registered for MAGICHER E-membership. During the month of your birthday, you can enjoy 5X bonus points. Birthday bonus points are credited to your account on the next working day and are not reflected real-time on your transaction receipt.

Q6: How do I earn points?

You will get 1 point for every RM0.20 spent.

Q7: Is it possible to merge the points accumulated from 2 (two) MAGICHER E-membership owned separately by the same family members?

The MAGICHER E-membership is designated for individual use by the respective member only referring to the registration submitted. No merging or transfer of points from different MAGICHER E-membership is allowed.

Q8: May I share my MAGICHER E-membership with others for member benefits?

We do not encourage sharing of your MAGICHER E-membership to prevent cases of misappropriation of use.

Q9: What can I do with the points earned?

Points can be redeemed in your next purchase at MAGICHER at the conversion rate of 300 points = RM1. You may also keep accumulating points through several purchases and redeem goods of higher value at a later time.

Q10: What is the minimum point redemption?

Points must be redeemed in minimum blocks of 15 points = RM0.05 with no maximum limit.

Q11: Where can I apply for a MAGICHER E-membership?

You may apply for the MAGICHER E-membership at MAGICHER with RM10 for new sign-up at https://www.magicher.com/register/main.

Q12: Will I be able to enjoy all MAGICHER E-member benefits instantly upon sign-up?

Yes, you may start accumulating points immediately whenever you shop online with us! An additional bonus of 3X points can be accumulated on your birthday month (one-time benefit). Please make sure that you have logged in to your account when you shop with us to earn points.

Q13: What products can I redeem with my points?

Points accrued may be redeemed as credit equivalent in your next purchase of any item at MAGICHER.

Q14: How can I deactivate my MAGICHER E-membership/ online account? Can I activate my account again if it has been deactivated?

If you are a MAGICHER member, do note that MAGICHER E-membership is a yearly membership that allows you to earn & redeem points for every purchase, enjoy members’ benefits & more. The balance validity points will bring forward to continue enjoying the redemption benefits. If you wish to deactivate your MAGICHER E-membership account, you will not be able to enjoy all the members’ benefits. If you are not a MAGICHER E-membership but have previously created an online account and would like to deactivate it, please send in your request via email to magicher.care@gmail.com. Please note that the deactivation process for both MAGICHER E-membership and online account is irreversible. If you would like to enjoy the MAGICHER E-membership benefits, you would need to sign up for a new account at RM10 rather than RM5 for a renewal e-membership.

PURCHASE & PAYMENT FAQ

Q1: What information should I input when ordering?

MACHIGER online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT numbers.

Q2: What payment methods can I use?

You can choose Credit Card (Visa and Mastercard) or Paypal as the payment method that you are familiar with online payment.

Q3: Is VAT charged?

If you have a VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. The online checkout system will automatically fill in the submitted VAT number when you order products. You can also add your VAT number during the checkout process manually.

Q4: What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please WhatsApp at +60173101988 or via email magicher.ecomm@gmail.com to notify us about the problem. We can manage the order manually.

Q5: How can I get offers of bulk amounts?

When you are logged in and you add products to the shopping cart, you just need to add the products and quantities you are interested in with the ability of the stock.

Q6: Can I cancel my order?

If you want to cancel your order, please do so as soon as possible to notify us, WhatsApp at +60173101988 or via email to magicher.ecomm@gmail.com for cancellation order arrangements. If your order has already been processed for shipment, all payments made will be STRICTLY NO-REFUNDABLE.

Q7: Do you have the product in stock?

All the products which are shown on MAGICHER are available with the ability of the stock as shown.

Q8: Are the coupon can be used for online purchases?

Coupons are to be used for the selected merchant only.

RETURN & EXCHANGE FAQ

Q1: What should I do if I did not receive an update from MAGICHER after 3 days of reporting?

Customer need to notify us by drop an email to magicher.care@gmail.com.

Q2: What is the item not acceptable for return & exchange?

MAGICHER is not responsible for any if:

• Your package does not arrive due to factors within your control (e.g. provided the wrong shipping address)
• Your package does not arrive due to exceptional circumstances outside of our control (e.g. not cleared by customs, delayed by a natural disaster).

Q3: What payment methods can I use?

You can choose Credit Card (Visa and Mastercard) or Paypal as the payment method that you are familiar with.

Q4: Is VAT charged?

If you have a VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. The online checkout system will automatically fill in the submitted VAT number when you checkout products. You can also add your VAT number manually during the checkout process.

Q5: What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should be but you still can’t make the payment, please contact us at +60173101988 on WhatsApp or via email to magicher.ecomm@gmail.com to notify us about the problem. We will help to manage the order manually.

Q6: How do I order in bulk amounts?

When you are adding products to the shopping cart, you just need to choose the desired amount of the product that you are interested in with the ability of the stock.

Q7: Can I cancel my order?

If you want to cancel your order, please do so as soon as possible to notify us via WhatsApp at +60173101988 or via email to magicher.ecomm@gmail.com for order cancellation. If your order has already been processed for shipment, all payments made will be STRICTLY NON-REFUNDABLE.

Q8: Do you have the product in stock?

All the products which are shown on MAGICHER are available with the ability of the stock as shown.

Q9: Can the coupon be used for online purchases?

Coupons are to be used for selected products only.

SHIPMENT FAQ

Q1: Why did I receive my order in separate deliveries?

This occurs because the items in your order were packaged separately. This can happen when the items in your order exceed the standard allowed in a singular parcel and therefore need to be split into several parcels; or there are more than one seller in your singular order and sellers are in different locations.

Q2: Why do some products take longer shipping time?

The shipping time for a product depends on a few factors:

1. Origin of the product – if a product is shipped from overseas, it will take a longer timeframe to arrive compared to a product shipped locally.
2. Distance from Seller’s location to your shipping address.
3. Due to a high volume of orders and the precautionary measures taken by us and our delivery partners please expect a delay in the delivery of your order.
4. Peak online sales & promotional periods, orders and deliveries may take a longer time. For festive seasons, please place your order twenty (20) days in advance in addition to the regular lead time required.

Q3: What if my order status is “Delivered” but I haven’t received my item?

If your package has been marked as “Delivered”, it may have been received on your behalf by someone else. We suggest checking housemates/family/neighbors or office reception/mailroom/colleagues. If you still can’t locate your package, compile receiver name, contact details and order number (Order #XXXXX) via email to magicher.ecomm@gmail.com.

Q4: If my package was damaged during delivery?

Make sure you notify us within 24 hours via email to magicher.ecomm@gmail.com. Kindly compile receiver name, contact details and order number (Order #XXXXX), package image of the item when received.

Q5: How to check my package shipment status?

You may key in your package consignment code at the Parcel Tracking system.

Q6: What courier company will deliver the order?

Peninsular Malaysia – YUNDA Express Malaysia. East Malaysia – YUNDA Express Malaysia.

Q7: Do you process orders during Public Holidays?

While we’d love for you to get your order as soon as possible, our sellers and our courier partners are closed on Public Holidays regulated in Malaysia. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.