PURCHASE & PAYMENT FAQ

Q1: What information should I input when ordering?

MACHIGER online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT numbers.

Q2: What payment methods can I use?

You can choose Credit Card (Visa and Mastercard) or Paypal as the payment method that you are familiar with online payment.

Q3: Is VAT charged?

If you have a VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. The online checkout system will automatically fill in the submitted VAT number when you order products. You can also add your VAT number during the checkout process manually.

Q4: What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please WhatsApp at +60173101988 or via email magicher.ecomm@gmail.com to notify us about the problem. We can manage the order manually.

Q5: How can I get offers of bulk amounts?

When you are logged in and you add products to the shopping cart, you just need to add the products and quantities you are interested in with the ability of the stock.

Q6: Can I cancel my order?

If you want to cancel your order, please do so as soon as possible to notify us, WhatsApp at +60173101988 or via email to magicher.ecomm@gmail.com for cancellation order arrangements. If your order has already been processed for shipment, all payments made will be STRICTLY NO-REFUNDABLE.

Q7: Do you have the product in stock?

All the products which are shown on MAGICHER are available with the ability of the stock as shown.

Q8: Are the coupon can be used for online purchases?

Coupons are to be used for the selected merchant only.