SHIPMENT FAQ

Q1: Why did I receive my order in separate deliveries?

This occurs because the items in your order were packaged separately. This can happen when the items in your order exceed the standard allowed in a singular parcel and therefore need to be split into several parcels; or there are more than one seller in your singular order and sellers are in different locations.

Q2: Why do some products take longer shipping time?

The shipping time for a product depends on a few factors:

1. Origin of the product – if a product is shipped from overseas, it will take a longer timeframe to arrive compared to a product shipped locally.
2. Distance from Seller’s location to your shipping address.
3. Due to a high volume of orders and the precautionary measures taken by us and our delivery partners please expect a delay in the delivery of your order.
4. Peak online sales & promotional periods, orders and deliveries may take a longer time. For festive seasons, please place your order twenty (20) days in advance in addition to the regular lead time required.

Q3: What if my order status is “Delivered” but I haven’t received my item?

If your package has been marked as “Delivered”, it may have been received on your behalf by someone else. We suggest checking housemates/family/neighbors or office reception/mailroom/colleagues. If you still can’t locate your package, compile receiver name, contact details and order number (Order #XXXXX) via email to magicher.ecomm@gmail.com.

Q4: If my package was damaged during delivery?

Make sure you notify us within 24 hours via email to magicher.ecomm@gmail.com. Kindly compile receiver name, contact details and order number (Order #XXXXX), package image of the item when received.

Q5: How to check my package shipment status?

You may key in your package consignment code at the Parcel Tracking system.

Q6: What courier company will deliver the order?

Peninsular Malaysia – YUNDA Express Malaysia. East Malaysia – YUNDA Express Malaysia.

Q7: Do you process orders during Public Holidays?

While we’d love for you to get your order as soon as possible, our sellers and our courier partners are closed on Public Holidays regulated in Malaysia. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.